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Senior Alumni Supporter Care Manager
University College London
  • Salary £42,304 - £49,904 per annum, inclusive of London Allowance.
  • Location City of London, London, Greater London
  • Job Type Permanent
  • Category Fundraising , Management , Corporate
  • Sectors Education
  • Job Reference : 1643437

Job Description

UCL Office of the Vice-Provost (Development)

Senior Alumni and Supporter Care Manager

The appointment will be full time on UCL Grade 8. The salary range will be £42,304 - £49,904 per annum, inclusive of London Allowance.

UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. We have launched ‘It’s All Academic’, UCL’s bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions.

From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Development office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. The newly formed Alumni & Supporter Care team is game changing not just for UCL, but for the sector as a whole. As the Senior Alumni & Supporter Care Manager, you will build and lead a team of customer service experts that will quickly establish itself as the focal point for delivering an excellent stewardship and supporter service for our alumni and supporters.

Possessing excellent leadership skills, you will have demonstrable experience motivating high achieving teams. Building effective relationships will need to be a strength as you quickly build personal and team credibility with internal and external stakeholders.

With a proven track record in developing team strategy and operational plans and a passion for customer service, you will establish and innovate how OVPD delivers exceptional customer service. Excellent communication, especially the ability to communicate to a wide variety of audiences is essential, as are superb organisational and project management skills.

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours – this role could be part-time. We also value mutual respect and collaboration, and have a strong customer-service ethic. Expectations are high and we work hard, but the rewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.

To find out more about the role please contact Richard Neate, Executive Head of Supporter Operations. For any queries about the application process please contact Cameron McNeil, HR Assistant. Both can be reached by phone: +44 (0)20 3108 3804. For more information about our philanthropic activities please visit: the website

For further details about the vacancy and how to apply online please go to For further details about the vacancy and how to apply online and search on Reference Number:1643437

Closing Date: 5 June 2017

Latest time for the submission of applications: 23:59.

Interview Date: 12 June

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.