Fixed Term (until 31st December 2017)
Full time- 35 hours a week
The Prince's Trust is a youth charity that helps change young lives. We give practical and financial support, developing key workplace skills, such as confidence and motivation. We work with 11 to 30-year-olds who have struggled at school, have been in care, are long-term unemployed or have been in trouble with the law. We have helped more than 825,000 young people since 1976 and support 100 more each working day. More than three in four young people we helped last year moved into work, education or training. We are committed to equality and valuing diversi
As part of the North Region, you will be responsible for dealing with on-line enquiry forms from young people, their parents/guardians or referral partners either directing them to the relevant programme or signposting them to another organisation. You will assess each enquiry to ensure the young person is eligible and check their suitability specifically for the Enterprise and Awards programmes. You will also be responsible for recording and resolving complaints, escalating as appropriate.
You must have excellent communication and listening skills as well as outstanding people skills. You must also have a good understanding of the challenges young people within the Trust's target groups face. Good organisational skills and the ability to plan and prioritise workloads is essential in this role as is the ability to multi-task.
The ideal candidate will be skilled in Microsoft Office packages and have excellent data entry skills.
The Prince's Trust is committed to equality and valuing diversity.
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
A NOTE FOR RECRUITMENT AGENCIES
We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process. If you have a disability and can demonstrate that closing this post early would impact on your ability to submit an application in time, please contact our HR teamto request arrangements for an application to be submitted within the original timeframe.