Supporter Loyalty Manager

12 months fixed term contract

We are looking for an enthusiastic and experienced individual to join us as Supporter Loyalty Manager. This exciting role is accountable for embedding the concept of supporter centricity and stewardship in all the Supporter Retention team’s communications, ensuring that Save the Children provides the best supporter experience in the sector.

Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Fundraising division exists to inspire millions of people – from individuals to large corporate organisations – to support our quest for change. The Supporter Retention team is a vital part of the Fundraising division, tasked with delivering exciting, interesting and relevant communication journeys to circa 500,000 supporters. Together, we save children’s lives, fight for their rights and help them fulfil their potential.

As Supporter Loyalty Manager you will work across teams and departments to identify and understand the drivers of supporter loyalty and engagement, convening and leading a series of special projects focused on developing communications and supporter journeys that address and meet these strategically important themes. In addition, you will:

• Be accountable for managing and driving the Retention team’s loyalty and engagement strategies, ensuring that they are embedded in the retention communication programme
• Work closely with the CRM and Insight, Creative, Brand Marketing and Digital, and other audience-focused marketing teams to develop new, innovative approaches to supporter engagement communications and processes
• Provide supporter stewardship and experience expertise to teams across the Fundraising and Brand Marketing Divisions
• Identify, learn and adapt innovation and best practice in supporter stewardship and loyalty both inside and outside the charity sector.

To be successful you will be able to perform well under pressure with proven experience in developing and managing customer/supporter stewardship, experience or loyalty within a direct marketing context. You should also have a good understanding of a variety of direct marketing channels including direct mail, email, SMS and telephone. In addition you will have:

• Demonstrable understanding of customer/supporter loyalty strategies or donor stewardship programs
• Experience of working with customer/supporter databases and segmentation
• Knowledge of best practice and innovation within the customer/supporter loyalty marketplace
• The ability to communicate accurately and appropriately with customer/supporters, general public, colleagues and senior management
• The ability to self-motivate and work under your own initiative.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

To apply please visit our website.

Closing date: 16th July

Please note that applications will be reviewed on a rolling basis. And interviews may commence prior to the advert closing date.