Alumni and Supporter Care Officer

Office of the Vice-Provost (Development)

Alumni and Supporter Care Officer

Full Time:

The appointment will be on UCL Grade 6. The salary range will be £27,545 to £32,281 per annum, inclusive of London Allowance.

UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. We have launched ‘It’s All Academic’, UCL’s bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions.

From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Development office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. The newly formed Alumni & Supporter Care team is game changing not just for UCL, but for the sector as a whole. As one of three Alumni & Supporter Care Officers, you will be part of a team of customer service experts that will quickly establish itself as the focal point for delivering an excellent stewardship and supporter service for our alumni and supporters.

Possessing excellent communication skills, you will relish working in a high performing customer or supporter care team. You will be able to prioritise your own workload whilst managing competing demands from multiple internal and external customers.

Experience of processing donations or payments is essential, and you need to be numerate with the ability to easily solve practical financial problems and great attention to detail. These are brand new roles and we are looking for people to really make them their own.

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours – this role could be part-time (minimum 0.6 FTE; 21.9 hours per week) or a job share. We also value mutual respect and collaboration, and have a strong customer-service ethic. Expectations are high and we work hard, but the rewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.

To find out more about the role please contact Richard Neate, Executive Head of Supporter Operations. For any queries about the application process please contact Cameron McNeil, People Coordinator. Both can be reached by phone: +44 (0) 20 3108 3804 or 

For more information about our philanthropic activities please visit: the UCL site

For further details about the vacancy and how to apply online please go to the UCL site and search on Reference Number:1661111

Closing Date: 28 August 2017

Latest time for the submission of applications: 23:59.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

This position does not meet the resident labour market test under UK Visas and Immigration rules and therefore UCL would be unable to obtain the right to work for non-EEA nationals whose employment would require a Tier 2 visa.

To apply click below