Database and Donations Officer

Closed: 04 February 2018
Admin Fundraising

Sorry, this vacancy is now closed and applications can’t be submitted!

  • Salary £25,000 - £28,000
  • Location London, Greater London (On-site)
  • Job Type Permanent
  • Sectors Health, Medical
  • Job Reference :

Role: Database and Donation Officer

Reporting to: Database and Technology Manager

Place of Work:  Royal Trinity Hospice, London SW4

Hours of Work:  37.5 hours per week (full time / Permanent)

Salary: £25,000 - £28,000

Compton Fundraising Consultants

Compton is the UK’s leading fundraising consultancy, with decades of experience managing successful annual, capital and legacy campaigns for thousands of charities and not-for-profit organisations. Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make.

We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Royal Trinity Hospice

Royal Trinity Hospice provides skilled, compassionate end of life care to individuals and support for families.  Based at in Clapham Common they are the only the only specialist end of life care provider for 750,000 people.

Compton/Royal Trinity Hospice

We have worked with Trinity, the UK’s oldest hospice, since 1999. We were originally asked to review annual fundraising at Trinity. In 2005, Royal Trinity fully outsourced its fundraising and marketing operations to Compton to help raise over £3 million a year, and to develop and plan major gift campaigns. 

Job Purpose

Trinity uses Raisers Edge to manage its fundraising and donor data. As the Database Officer you will work with the Database and Technology manager to manage the day to day running of Raiser’s Edge by supporting and promoting its use within the supporter care and fundraising teams and ensuring the smooth running of this important aspect of fundraising operations.

Duties and Key Responsibilities

Selection process for all mail and email communications

  • Work with the Individual Giving team to plan all data selections for mail and email appeals.
  • Create the queries for the data selection and segmentation.
  • Set the income codes and reports to monitor and measure the success of the appeals.

Cheques and Post

  • Support the Donation Processing Officer assisting with processing cash, cheques, and credit card donations received by post.

Data Cleaning

  • Prepare and run queries at regular intervals to ensure the quality and integrity of the data.
  • Merge duplicate records as identified by yourself or other members of the fundraising team.
  • Work with the database manager on preparing the data to be migrated to the new forthcoming CRM, Raiser’s Edge NXT

Supporter Care and database documentation

  • Keep all Supporter documentation up to date creating new documented for new processes as required.
  • Create Raiser’s Edge training documentation for the fundraising team.

Importing and exporting data

  • Import donors/donations from online sources.
  • Keep the data between Raiser’s Edge and Mailchimp up-to-date and accurate.

Raiser’s Edge Support for the Fundraising team

  • To be the first line of support for all Raiser’s Edge queries and help required by the fundraising. Be pro-active to escalate any complex issues to the Database Manager.
  • Help fundraisers to develop their Raiser’s Edge skills so that they can perform a variety of tasks themselves.
  • Assist the database manager with preparing and giving Raiser’s Edge training sessions.

General Supporter care tasks

  • Have knowledge of all supporter care tasks and functions to be able to provide support when required.

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