Deputy Face-to-Face Fundraising Manager

Closing date: 7 July 2018 at 11.30 pm

We’re looking for a proactive individual with experience of managing face-to-face teams, to join us in-House as a Deputy Face-to-Face Fundraising Manager and help manage our Manchester based team’s F2F activity.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Fundraising is at the heart of Shelter’s success. Indeed, in 2016/17 our fundraising division generated gross income of over £30m and has plans to grow this to £45m by 2019/20. Individual Giving makes up a large percentage of that income, largely through a significant regular giving programme, while our in-house team focuses on F2F & D2D fundraising which delivers around 85% of Shelter’s new regular giving supporters. We run a number of teams across the UK. And, with a pioneering three-year strategy in place that includes a major transformation of our Fundraising Division, now’s a particularly exciting time to join us.

About the role
Day-to-day, you’ll assist the F2F Manager with the recruitment, line management and development of the in-house F2F team through active coaching, team leading and 1-2-1s. We’ll also rely on you to make sure excellent performance, efficient processes and cost-effectiveness are all in place in order to maximise net income. Helping to manage F2F campaigns to ensure they are delivered on time and meet targets will be important too, as will team leading or coaching street based teams for at least 3 days a week. And, when it comes to continuously monitoring team and individual results, identifying and acting on areas for improvement or helping to brief and train teams carrying out extra activities outside of F2F, again, we'll count on you to deliver.

About you
As well as a successful track record in the management of F2F teams, you’ll need to demonstrate strong commercial awareness and a client-focused collaborative approach. The ability to influence others, lead change and improve performance, plus the confidence to challenge the status quo and introduce new ideas and methods when appropriate are must-haves too. Proficient in the use of Microsoft Office applications, you also know how to use databases for reporting. Above all, you're a proactive, results-driven people person who relishes the opportunity to help us recruit quality new supporters.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.