Supporter Engagement Officer

The Development & Alumni Engagement Department (DAE) at the Royal College of Music is seeking to engage a Supporter Engagement Officer – this position presents an exciting Development opportunity within a busy and successful team which has the full support of senior management and the RCM’s governing Council. A pivotal role in the DAE team, the postholder will:

• Maintain and develop the RCM’s regular giving programme through face-to-face, telephone, online fundraising initiatives and targeted appeals, aimed at lower- and mid-level donors
• Help to increase donor participation rates
• Oversee the administration of and help grow the RCM scholarships programme
• Work closely with the Head of Supporter Engagement to set and achieve the annual income targets for regular giving
• Handle the relationship management and ensure excellent stewardship of all existing and prospective regular donors, especially scholarship donors
• Act as the main contact in the DAE office for students who are in receipt of financial support
• Maintain accurate gift records, produce reports on regular giving activity and income as required, and carry out financial reconciliation

Educated to degree level or equivalent, you should have strong communication and interpersonal skills, be well-organised, proactive and have a keen eye for detail. Previous experience gained in a fundraising or customer service focused role would be advantageous. Good working knowledge of Raiser’s Edge or a similar CRM database would also be highly desirable.

Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. The RCM was named top institution for performing arts in the UK and Europe and second in the world in the 2017 QS World University Rankings. The DAE raises significant funds each year from individuals, companies, charitable trusts and foundations, to support the RCM in its educational and artistic mission. Funding for scholarships is particularly important for the RCM. Thanks to the generosity of our donors, we are currently able to offer 60% of our students’ financial assistance towards their studies; through More Music: Reimagining the Royal College of Music, our £40m capital campaign, we aim to increase scholarship provision by 2020 to support 75% of students.

This post is offered on a permanent, full-time, basis and is immediately available.  

For full details of this position please read the Job Description and Further Particulars documents, available to download from the RCM website. You will be re-directed to the RCM website by clicking the "Apply now" button below.

Closing date for receipt of applications is 9am on Monday 6 August 2018.

Interviews will be held on Monday 20 August 2018. With some roles at the RCM second interviews may take place.

The Royal College of Music is an Equal Opportunities Employer.