Development and Retention Manager

Development and Retention Manager
Maternity cover up to 12 months

Circa £35,000 per annum pro rata

London WC1X 8HB

Development and Retention Manager – The Role

As Development and Retention Manager at World Animal Protection, you will develop and implement a supporter development and retention programme to meet fundraising objectives and targets to help us end the suffering of animals worldwide.

You will develop and steward tens of thousands of cash and direct debit supporters from the point of acquisition through to legacy giving. You will ensure a busy schedule of offline and online communications is delivered on time and within budget.

Leading a small team you will put the supporter experience at the heart of what we do to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions.

Important will be the ability to monitor and evaluate activities as well as generate analysis to shape future programme development and improve performance.

This is wonderfully challenging position that will allow the successful candidate the opportunity to work in a creative and impressive team.

Development and Retention Manager – Requirements

• Significant experience working in a charity fundraising environment, ideally within supporter development and retention.
• Experience managing large scale direct marketing projects across a range of channels including direct mail, gaming, online and telemarketing.
• Experience in setting, managing and reforecasting complex budgets.
• Highly numerate; an excellent understanding of measures of performance and the ability to interpret results.
• Able to demonstrate a strong understanding of what motivates people to engage with a cause and the ability to reflect that in marketing communications and campaign design.
• Comfortable planning, managing and evaluating multiple marketing projects as well as skilled at overseeing the creative process and motivating teams to deliver on time and within budget. A good communicator, you have an eye for detail and are effective at prioritising needs.
• Line management experience is preferred.
• You will be passionate about bringing about a world where animal cruelty ends and animal welfare matters.

How to Apply

If you want to be part of our dynamic organisation and help us move the world to protect animals then please send us a copy of your CV, salary expectation and cover/motivation letters addressing your skills and experience relative to the role to us via the link.

Midnight 4th November 2018

Due to the large volume of applications that we receive, we will not be acknowledging receipt of your application.  If you do not hear from us within 3 weeks of the closing date, please consider your application as unsuccessful.

World Animal Protection is an equal opportunity employer and committed to providing equal opportunities for everyone regardless of their background.

The successful candidate must have permission to work in the position location.

Who are we?

We are World Animal Protection.

For over 50 years we have moved the world to protect animals.

We protect animals because we believe a sustainable future for the planet can only be achieved if both animals and people are part of the solution.

We stop the exploitation of wild animals for entertainment and profit. We protect pets and working animals in communities across the globe. We campaign for better farm animal welfare and fight against factory farming. We also help animals when disaster strikes.

Our vision is a world where animals live free from suffering. We are working to help people to see how important animals are to all of us.

We are determined to influence decision makers to put animals on the global agenda and inspire people to change animals’ lives for the better. Today we’re working on projects to end animal suffering by helping governments and communities to protect and care for their animals.

Why Work for us?

We move the world to protect animals globally but there are many other reasons to join our organisation. We are a truly global organisation with offices in Australia, Brazil, Canada, China, Costa Rica, Denmark, India, Kenya, the Netherlands, New Zealand, Sweden, Thailand, UK and USA. We employ over 380 people globally covering campaigns, media, fundraising, operations, finance, administration and human resources.

As well as competitive employee benefits we want our employees to grow with us and build their careers within World Animal Protection and therefore encourage internal applications. We have a strong track record of offering existing staff promotions as well as secondments and position changes within the organisation.