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Fundraising Operations Officer
Work for a world without dementia
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Fundraising Operations Officer
Location: London EC3N 2AE
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £29,281 actual per annum
Closing date: 04 March 2019
Interview date: TBC
About the role:
The Fundraising Operations Officer is a key influencing role within the Customer Experience Team, enabling the wider Customer Service & Insight Team to plan resource requirements for supporter fulfilment, income processing, insight requirements, data selections and data flows, for hundreds of fundraising and other communications each year.
To optimise supporter engagement and income, you will build strong relationships with a range of stakeholders to fully understand their aims, identify how the Customer Service & Insight Team can best support them, and in turn, influence their planning.
You are a superb relationship builder, with strong negotiating and influencing skills. With a strong background in account management or customer service, you have proven experience of managing the conflicting needs of stakeholders to influence outcomes. You are a confident communicator, with a rigorous approach to process and are able to summarise complex information with clarity, brevity and speed.
You are also someone who is looking for the opportunity to develop your knowledge and experience across a range of disciplines and across a varied portfolio of fundraising and other activities, within an ambitious and growing fundraising organisation.
If this is you, we look forward to hearing from you soon.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
Alzheimer’s Society is committed to equal opportunities.
You may have experience of the following: Fundraising Operations Executive, Business Support Executive, Fundraising Administrator, Fundraising Executive, Fundraising Assistant, Fundraising Officer, Database Officer, Database Administrator, Supporter Data, Fundraiser, Fundraising, Charity, Charities, NFP, Not For Profit, Third Sector, Operations Executive, etc.