Fundraising and Communications Assistant

Closed: 05 August 2019
Admin Fundraising Direct Marketing

Sorry, this vacancy is now closed and applications can’t be submitted!

  • Salary £16,500 per year
  • Location Sudbury, Suffolk (On-site)
  • Job Type Contract, Full-time
  • Sectors Social Welfare
  • Job Reference :

To take responsibility for providing administrative support to all fundraising staff, and to assist in maintaining and developing the range of internal and external AEA communications.

We are an equal opportunities employer.

6 Month Contract

Key responsibilities and duties

  1. Fundraising Administration and Support
  • Provide support to fundraising staff on a range of administrative tasks including, dealing with enquires (postal, telephone, email, social media), opening and sorting post and managing collection boxes
  • Input and maintain fundraising data onto the CRM database ensuring AEA’s policies and practices are adhered to (including data protection), in order to maximise donor recruitment and retention
  • Undertake specific fundraising projects and attend events as necessary or as required to support fundraising
  • Organise internal and external meetings, conferences and video/teleconferencing on behalf of the fundraising team as required, including co-ordinating dates, booking meeting rooms/venues/facilities, organising refreshments and taking minutes at meetings as required
  1. Supporter Care
  • Provide a high standard of customer service to staff, managers, supporters and members of the public who contact AEA
  • Respond to queries from the general public about fundraising activities, work closely with other teams to ensure enquiries are dealt with quickly and effectively to maximise fundraising opportunities
  • Thank supporters and organisations in a timely and courteous manner and record these communications on the CRM database.
  • Work to build relationships with donors in order to provide a high standard of customer care
  1. Communications and Information Support
  • To support in designing and producing content for a range of effective information materials that support and inform people facing abuse
  • Support and develop AEA’s multimedia content including films and graphic design content, ensuring they are embedded in our communications and promotional materials
  • To assist in tasks supporting the integrity of our communications on and off-line, ensuring our communications are both influential and informative to the full range of our stakeholders
  • Support PR, pro-actively developing website content and digital content
  • Help drive our key messaging through all on and offline communications
  1. General
  • To respond to enquiries by telephone, emails and written correspondence
  • To ensure that all work with partners, service-users/families and other external stakeholders is managed effectively, and that regular liaison internally and externally, takes place
  • To act as a member of the AEA team and carry out any reasonable duties as requested

Person Specification

Criteria

Essential

Experience

Demonstrable experience in a customer service role. Ideally some of this experience would be from the not for profit sector.

One year minimum experience in information, communications and social media.

Skills

Excellent communication skills.

Excellent presentation skills.

Ability to plan, prioritise and manage projects to tight deadlines.

Excellent interpersonal skills, including diplomacy, sensitivity and negotiation skills.

Education:

Educated to GCSE level or equivalent

Thorough working knowledge of MS office

Desirable

Experience

Experience using customer/donor databases. Ideally some of this experience would be from the not for profit sector

Skills

Understanding and use of social media and web package.
Use of databases.

Other

An ability to demonstrate a positive attitude to older people and a demonstrable interest in challenging elder abuse, coupled with an ability to deal appropriately with sensitive issues.

The client requests no contact from agencies or media sales.

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