Customer Care Assistant

Closed: Thursday, November 3, 2016
Communications PR Fundraising General/Other

Sorry, this vacancy is now closed and applications can’t be submitted!

  • Salary £22,788 per annum
  • Location City of London, London, Greater London (On-site)
  • Job Type Contract
  • Sectors Mental Health
  • Job Reference : VAC13243

Reference Number: VAC13243

Location: Fenchurch Street, London

Closing Date: 3 November 2016

Salary: 22,788 per annum

Hours: 35 per week

Contract type: 6 Month Fixed Term Contract

Interview date: TBC

Alzheimer’s Society is the UK’s leading support and research charity for people with dementia, their families and carers. There are 850,000 people with dementia in the UK with numbers set to rise to over 1 million by 2025.

The Customer Care Engagement team is responsible for responding to the needs of Alzheimer’s Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience. With over 38,000 calls last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring our supporters to help defeat dementia through fundraising.

The team works closely with all departments within the fundraising team as well as other directorates, giving them a key insight into how the charity works. The successful candidate will adopt a key role within the department to respond to enquiries with outstanding customer service and ensure that all financial information is accurately processed and thanked appropriately.

This is a great opportunity for anyone who is passionate and committed to providing exceptional customer service. To succeed you will possess good organisational skills as well as an excellent phone manner and strong written communication skills. You will be a self-motivator, willing to go the extra mile - with a strong commitment to working closely with both colleagues within the Customer Care team and the other departments within Alzheimer’s Society. Good IT skills are also essential to the success of this role.

Alzheimer’s Society is committed to equal opportunities.

IF YOU WISH TO APPLY PLEASE CLICK THE APPLY BUTTON TO VIEW THE APPLICATION PACK ON OUR WEBSITE.

Late applications will not be accepted.

No CV’s or agencies please.