Donor Care Officer

Mothers’ Union are looking for a customer-focused individual with experience of working in a customer/supporter or membership role to take responsibility for the day-to-day management and development of our donor care.

This is an exciting time to join Mothers’ Union. Established in 1876, we are a membership organisation with over 60 affiliated local charities in Britain and Ireland and over 600 worldwide – and we're still growing. Join us as a Donor Care Officer and you could soon be playing a vital role at the heart of our Fundraising & Communications team.

As a Donor Care Officer, you will:

• Be responsible for all aspects of Donor Care, including supporting the development of a Donor Care strategy and carrying out research
• Act as the first point of contact for all donor enquiries by phone, letter or email and respond to, and manage, all complaints relevant to Fundraising
• Engage supporters with updates, resources and cross-selling of products to maximise interest and response
• Help to deliver and track supporter and member journeys and procure and manage external suppliers for Appeals and Campaigns
• Maintain and manage the team’s requirements from our Integra database, use it to provide analysis and feedback and keep it up-to-date and accurate

To succeed as a Donor Care Officer, you will need:

• Experience of dealing with customers or donors via letter, email and over the phone and working with external agencies in order to manage mailings or production of materials
• A proven ability to carry out a varied range of administrative tasks accurately and consistently, including taking minutes at meetings, plus strong attention to detail
• Proficiency using Excel, Word, PowerPoint and Outlook and experience of database administration and their use in marketing effectively to donors and members
• A collaborative, flexible approach, lots of initiative and a flair for effectively managing your workload and meeting set deadlines and the ability to engage effectively with a wide range of people
• An understanding of the core values of Mothers’ Union, a passion for our work and a willingness to occasionally work additional hours when required

There is far more to Mothers’ Union than you might imagine. We are an exciting and growing grassroots charity with over 4 million members in 83 countries bringing Christian care for families right at the heart of communities worldwide. It is a goal that we actively pursue through our faith, programme work, advocacy and policy campaigns.