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Senior Supporter Retention and Development Officer
Plan International UK

Job Description

Plan International UK is a global children’s charity. We work to give every child the same chance in life.

Our Individual Giving Unit recruits, retains and develops the support of individuals and households in the UK. We have an opportunity for a Senior Supporter Retention and Development Officer to join the unit and play a key part in maximising the lifetime value of supporters through retention and development. 

You will lead on the strategy and management of retention and development campaigns for all existing sponsors, regular donors and cash supporters. This will include the development of supporter journeys, overseeing the development and delivery of retention activities and monitoring and evaluating medium-term and long-term campaign performance. You will also manage external creative and telemarketing agencies to deliver the required return on time and on budget, and line manage two-three Direct Marketing Officers to ensure the supporter retention and development programme is executed as planned.

You will have a track record in marketing /fundraising, including direct marketing specifically, and of campaign management of direct marketing appeals across a range of channels including mail and email. You will budget and project management experience. Experience of line management is ideal but not mandatory.  

The deadline for applications is 9:00am on Thursday 25 October 2018.

Interviews will take place on Monday 5 November 2018.

Due to the nature of our work with children, we follow rigorous child protection policies and procedures in our recruitment process. As a result, some of our roles are subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee or volunteer; this will depend on the circumstances of any offences.