Fundraising Income and Database Executive

Fundraising Income and Database Executive 

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 5,500 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs / ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless. 

Position: Fundraising Income and Database Executive 
Location: London 
Job Type: Full Time, Fixed Term Contract up to 6 months 
Hours: 37.5 hours per week 
Salary: £25,883 - £31,059 per annum 
Benefits: include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme. 

About the role: 

It is an exciting time to be joining Refuge’s fundraising team. You will be joining a small but passionate team of professionals determined to embrace the targets and challenges ahead, bringing creativity and passion to your role. We are looking for a motivated individual who is highly organised and who wants to play a key role within our small, but high achieving fundraising team. You would be supporting all areas of fundraising. 

Responsibilities: 

- Act as the first point of contact for all fundraising enquiries, providing high quality supporter care through efficient and effective response 
- Work closely with the Database and digital senior executive to maintain and update the Raiser’s Edge database ensuring all fundraising records are accurate, and all database business rules are followed 
- Lead on all income processing for the team ensuring that all fundraising donations are correctly recorded on the database, working closely with the Finance team to identify any unknown / anonymous donations 
- Work closely with the Database and insights senior executive to ensure all data protection policies are adhered to 
- Supporting the team with the creation and ongoing management of software and platforms to allow the import / export of data to / from Raisers Edge to approved third party integrations 
- Ensure that all individual donors are thanked appropriately and in a timely manner 
- Ensure that all bank statements, just giving reports and other third party financial statements are uploaded onto the database weekly 
- Work with the Events and community fundraising executives to provide support for event and community fundraising activities, which could include sending out packs and materials to supporters 
- Ensuring that all actions and acknowledgements are sent in adherence with the appropriate supporter journey 
- Work with the team to support the promotion of particular initiatives such as payroll giving by liaising with relevant promotions and administration agencies 
- Please note this will involve travel to London. 

About you: 

You will need to have a good understanding of databases and how they are used in a fundraising environment and be fully computer literate. As a good communicator you will act as the first point of call for fundraising enquiries. Your experience and ability to organise yourself will ensure that you are able to cope with a busy workload and ideally, you will have experience of working in an office environment. 

As a proactive member of the team, with a keen eye for detail and a love of all things data, you will be able to work under your own initiative. You will have strong organisational skills, with the ability to juggle many tasks at once. You will have strong written and verbal communication skills with the ability to write your own correspondence. 

It is essential to the development of Refuge’s service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. 

You may have experience of the following: Community Fundraising Executive, Fundraiser, Fundraising Executive, Fundraising Assistant, Community Fundraising, Charity, Charities, Fundraising Officer, Third Sector NFP, Not for Profit etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.