Support and Training Consultant

We’re looking for someone who is excited by the chance to change the way that people in the arts use data and software – for the better. Yes, there’s always a bit of technical stuff to sort out but we’ve built a reputation for helping people get the most out of our system. Support and Training Consultants help Spektrix clients to analyse their data, advising on marketing and fundraising strategies and anything else that our clients find useful. In short, we love our system and we want our users to love it too. Your job is to get them there and keep them there by problem solving, sideways thinking and generally being data-oriented, smart, engaged and innovative.

Your main responsibilities will include

• Acting as a main contact with clients for their training and support needs and ensuring that the highest levels of customer service and satisfaction are delivered.
• Providing onsite and over the phone training and support.
• Proactively working with arts and entertainment organisations to ensure that they are using the tools provided by Spektrix to best effect in order to develop their audiences, grow their donations and sales, and streamline their business with a particular focus on fundraising strategy.
• Ensuring that any suggestions for improvements to the software are fed back effectively and accurately to the software development team.
• Creation and maintenance of online training resources with a particular focus on case studies and examples of how the features can be used to grow and develop audiences and philanthropic support

You should have

• Excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing.
• Relevant experience of fundraising, particularly with the use of CRM systems.
• An ability to apply existing skills and knowledge to solve new and complex problems.
• Strong analytical skills including a working knowledge of Microsoft Excel.
• The ability to work under pressure and to tight deadlines.
• A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above.
• A keen interest in the performing arts and a commitment to its financial success
• A passion for using technology to solve problems.

To apply please could you email over a copy of your must up to date CV and a covering letter answering the two questions below:

• Why would you like to work at Spektrix?
• What can you bring to the Support and Training Consultant role?