Supporter Care Manager

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Supporter Care Manager

London

£35,797 - £42,426

35 hours per week

Permanent

In 2017/18 the National Deaf Children’s Society aims to raise £22 million to fund our range of services and campaigning work, through an active programme of supporter recruitment and fundraising to individuals, companies and charitable trusts. Key to our success is our ability to provide a high quality supporter care and administration service, ensuring gifts are processed promptly and accurately, queries are responded to fully and appropriately, and that supporters’ preferences are recorded and actioned.

This is a new role, leading an established team of supporter care officers and a recently created compliance officer position, and we are looking for someone who has a strong track record in customer service delivery and the interpersonal skills needed to lead, manage and represent the team across the organisation and externally.

For an application pack please visit our website via the apply button.

Please note that you will need Adobe Reader 7 or above to complete the application form. This can be downloaded for free if you do not already have it. If you are using an Apple Mac please open and complete the application form using Adobe Acrobat Reader and not the Apple Mac Preview Option.

The closing date for applications is 9am on Monday 11 September 2017

We expect interviews to be held in London in the week commencing 18 September 2017

If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats.

We strive to provide an accessible recruitment process. If you require reasonable adjustments to submit your application please contact us. If you need adjustments for your interview please tell us in the equal opportunities section of the application form. We will contact you if you are short listed. Additional information about the support we can offer is on our jobs page.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and expects staff and volunteers to share that commitment. We are also committed to promoting work-life balance amongst its staff.