Senior Central Fundraising Officer

The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups and corporates, as well as driving registrations and income through third party and mass participation events; managing these relationships to maximise income.

As the Senior Central Fundraising Officer, you will manage the Central Fundraising Team (CFT) to support the work of both the Regional and Sporting Events teams to deliver our strategy and meet our annual income target. You will manage the CFT to ensure first-class stewardship of supporters in-house, and you will work to improve current processes and work closely with the Online Fundraising Team to identify and maximise new fundraising trends.

You will work closely with the Data and Supporter Care teams and other key stakeholders within ARUK to ensure SLF processes and procedures are fit for purpose and our supporters are delighted with the management and stewardship they receive across CFT and wider teams. Alzheimer’s Research UK’s vision is to ensure lifetime value and repeat fundraising from our supporters with the Senior Central Fundraising Officer taking a critical role in overseeing and achieving this goal.

Main duties and responsibilities of the role:

Line Management

· Line management of the Central Fundraising Officer (CFO) and Executives (CFEs); driving the success of the CFT to ensure a highly motivated team which achieves their targets.

· Oversee workload distribution among the CFT, including income coding, reporting, volunteer tin coordinators management and other central fundraising support.

· Support CFO and CFEs to hit non-financial targets.

· Provide full CRM support and training to the CFT and act as SLF’s in-house CRM lead.

· Ensure CFO and CFEs are fully trained and competent representatives of ARUK.

Stewardship Project Management

· Ensure the CFT provides first-class stewardship for DIY fundraisers and regional corporates within agreed remit.

· Inspire and train the CFT to nurture active fundraisers and build relationships to increase long-term loyalty.

· Provide the CFT and regionally based teams with the tools and processes they need for an effective working relationship.

· Understand and analyse how each team in SLF stewards’ supporters to ensure cohesion, sharing best practice across the wider team at all times.

· Working with the Community Fundraising Mangers and Marketing Campaigns Officer, create fresh and exciting communications to engage existing and new supporters.

· Support Regional Fundraising Officers with medium scale regional fundraising projects alongside CFT.

· Apply learnings and process updates in response to internal reviews and mystery shop results.

· Create best practices for supporter re-engagement to nurture repeat fundraising from fundraisers for ARUK.

· Communicate team processes, progress and successes to wider department.

Monitoring & Reporting

· Build a good relationship to work closely with the Data team to establish new or improved data processes that reflect the needs of the Supporter-led Fundraising team.

· Oversee supporter database use for the whole of SLF and constantly seek improvements and collaboration opportunities.

· Create and review process documents to keep them up to date and maintain centralized process documentation.

· Build and maintain regular reports on database to perform data quality check of activity and income.

· Oversee the use of third-party fundraising platforms and maintain up-to-date documentation.

· Support the Data Team in embedding the new CRM.

· Keep up to date with fundraising legislation and codes of practice to provide relevant advice to SLF staff and fundraisers.

· Pull regular reports on the CFEs’ CRM usage and offer coaching tips to individuals to improve data accuracy.

· Develop a good understanding of internal systems and external platforms and how they integrate, in order to support in unpicking any issues and communicating their impact.

 

What we are looking for:

· Good practice and understanding of GDPR and compliance

· Supporter/stakeholder management experience (preferably in the charity sector)

· Proven track record of meeting or exceeding financial and non-financial targets

· Excellent communication skills, both verbal and written

· Excellent CRM/database management skills

· An ability to manage a busy and varied workload

· Excellent organisational skills

· Excellent attention to detail

· Relationship building with internal stakeholders’ skills

· A positive and contagious enthusiasm to inspire others

· An approachable team player

· Flexibility to work unsociable hours and willingness to travel independently

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £36,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd February 2025, with interviews likely to be held week commencing the 10th February 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK