Supporter Involvement Officer

Could you help us develop key projects for our fundraising supporters?

We are looking for a Supporter Involvement Officer to join the Public Engagement team at St Mungo’s. In this role you will be helping to develop, manage and deliver our fundraising communications for existing supporters. You will help our programme to engage supporters, demonstrate the amazing impact that their contribution can have and help increase our income to help end homelessness. 

You will project manage our programme, with support from your manager, with a focus on increasing response rate, income, engagement and donor loyalty among our supporters. You will ensure that high quality work is delivered on time. You will also monitor performance to ensure that the communications plan meets targets. 

You will work closely with our Fundraising Data team to source campaign data to analyse performance and have opportunities to work with colleagues across the wider fundraising team on other key projects as they develop.  

You will join a motivated and passionate team. With your help, we will be able to nurture our donors, who in turn help provide the income we need to expand the support St Mungo’s can provided to people experiencing homelessness.

About you

We are looking for a someone with experience of working in a fast-paced fundraising, marketing or communications environment. We encourage you to apply if you are a creative individual with excellent communication skills and can demonstrate your:

• Experience of delivering and analysing projects to schedule and budget.
• Experience of using data analysis to review results and inform action.
• Good time management skills with ability to manage varied and time sensitive projects.
• A critical approach to work with good attention to detail.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 6 March 2025

Interview and assessments on 19-20 March 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits