Dementia Support Manager

Dementia Support Manager

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Support Manager
Location: Kingston Upon Thames, London
Contract type: Part time, Permanent
Hours: 21 per week
Salary £15,834 actual per annum

Closing date: 27 June 2019
Interview date: 4 July 2019

About the role:

The new Alzheimer’s Society Dementia Support service in Kingston involves dedicated members of staff giving one to one support, information and guidance to people with dementia or their carers and wider family or friends, to help people understand dementia, cope with day to day living with dementia and prepare for the future. Please note, this role is based in the borough of Kingston up Thames, mainly out of Tolworth Hospital, although travel to the Hammersmith Office will be required, and ability to travel freely around the borough is a key requirement.

The successful candidate will be responsible for the day to day management of the services provided in Kingston and manage a team of experienced and highly skilled Dementia Support Workers and Dementia Advisers, who provide support to people with dementia and their carers helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. You will support the referral pathway into our services and assist people to identify their needs and to access services. It is your responsibility for the recruitment, supervision, appraisal, induction, development and performance management of the Dementia support team and volunteers under your line management.

It will be your responsibility to triage new referrals into the office and to ensure that accurate and up to date client support plans and client contact records are maintained and to seek and record client feedback to understand whether needs are being met, and to plan any necessary adjustments. You will have an exit strategy for people with dementia and their carers, signposting them to other, more appropriate services. You will work as part of a team, providing cover for colleagues at agreed times or in unforeseen circumstances, as appropriate. You will need to be able to support them in their demanding roles, whilst ensuring we offer the highest standards of service.

The role will also require some administrative responsibilities to enable the successful running of the services within the local office and responsibility for administering the service. Administrative support will also include appropriate health and safety and other risk assessments are undertaken at venues where services, meetings and events are held.

About you:

We are looking for a motivated individual who is passionate about providing high quality services to meet the needs of people with dementia and their carer. To be successful in this role you will have:

- A relevant NVQ Level 4 or equivalent skills and experience.
- Excellent communication skills with the ability to communicate and build strong relationships across a spectrum of statutory and voluntary organisations, communities and individuals
- Excellent organisation and time management skills, prioritising and adhering to targets set and finding solutions to problems
- Ability to work well within a busy service environment
- An understanding of dementia and the needs of people with dementia and their carers
- Management experience and experience of leading a team
- Experience of working with statutory and voluntary agencies
- Experience of record keeping and report writing
- Local area knowledge
- The ability to work independently and part of a team
- Able and willing to travel independently

To apply for this role, you will be asked to submit a supporting statement expressing your interest and why you think you would be the right person for the opportunity. In it, you should include:

- Your experience of managing staff and/or volunteers.
- How you will manage the competing demands of the above priorities.
- Examples of where you have built positive working relationships with individuals and other organisations.
- Examples of how you have worked flexibly to support others in providing a high-quality service delivery to people affected by dementia.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

You may have experience of the following: Support Manager, Support Team Leader, Dementia Support Manager, Support Worker, Senior Support Worker, Social Care, Dementia, Charity, Charities, Third Sector, Social Worker, Community Care, Not for Profit, Healthcare Assistant, Care Worker, Vulnerable People, Voluntary Sector, Care Assistant etc.