Fundraising and Communications Assistant

An opportunity to provide a vital supporting role to a small, friendly and dynamic Fundraising Team. The role involves various fundraising and communications activities which contribute to maximising income and raising the profile of the Society. Duties and responsibilities include:

Administration and Fundraising

• Undertaking all aspects of the receipt, batching, checking, logging and banking of donations to the Society.
• Liaising with Finance Officer to process donations and other fundraising income in a timely manner.
• Maintaining and developing the supporter database of donors and volunteers; ensuring that supporter details and contact histories are updated.
• Thanking donors via letter, email and phone.
• Running regular reports to identify lapsed donors.
• Supporting the External Relations Manager with collating data for internal and external reporting.

Communications and Marketing

• Daily management of social media platforms (Twitter, LinkedIn, Instagram and Facebook) working alongside the Fundraising Team.
• Updating and devising content for the Society’s website.
• Supporting the collation and writing of content for supporter newsletters via email and post.
• Occasionally attending external events as a representative of the Society.
• Attending and contributing to team meetings.
• Collaborating with colleagues on the fundraising and communications activity of the Society as and when required.

Knowledge and Experience required

• Understanding of the principles of good customer care and the accountabilities of a charity to its donors, supporters and volunteers.
• Computer literate and confident using all MS Office software and databases.
• Experience of maintaining databases.
• Knowledge and/or experience of updating website content.
• Familiarity with all social media platforms.
• Understanding the core principles of tax efficiency in relation to fundraising.
• Understanding of the best stewardship principles and techniques
• Understanding of data protection principles, confidentiality and fundraising legal framework.

Skills required

• Accuracy and excellent attention to detail.
• Flexible approach to work
• Excellent customer service and interpersonal skills to communicate with a diverse range of people.
• Planning and organising - prioritising and allocating time and resources effectively
• Ability to deal with information in a confidential manner and respond with sensitivity