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Supporter Data Manager

Job Description

ActionAid are recruiting for a Supporter Data Manager to provide expertise on ActionAid’s data and processes and supporter database development.

The Supporter Data Manager will provide day-to-day oversight of our two supporter databases, currently Raiser’s Edge and an in-house developed Oracle database. We have just embarked on a new CRM project to integrate our systems, so the post holder will also have an opportunity to contribute their expertise to this project too.

The Supporter Data Manager is responsible for leading on the maintenance and development of FastStats, in order to ensure that it remains fit for purpose to deliver selections, reporting and analysis.

The post holder will be responsible for promoting and supporting the understanding and appropriate use of ActionAid UK’s supporter data and databases through training, support, documentation and workshops.

The Supporter Data Manager will be committed to our ‘Every Supporter Matters’ ethos and will ensure that all supporters’ needs are given the necessary consideration in each and every communication.

A key focus of this role will be to ensure that all relevant supporter legislation is adhered to, therefore, all applicants must have experience of effectively applying legal and regulatory data requirements.

Line management is a key responsibility within this role, as the post holder will line manager our Supporter Data Specialist, so applicants must have previous, successful line management experience.

In order to succeed within this role, the post holder must have previous experience of large and complex CRM data management, gained within a fundraising context.

If you have this skillset, along with a passion for working within an organisation committed to changing the lives of women and girls living in poverty, please complete an application form.

Please note that this role is being offered as a 12 month Fixed Term Contract.

ActionAid is passionate about supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid is committed to driving improvement through digital channels, tools and ways of working. We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants.