Supporter Engagement Assistant

Supporter Engagement Assistant

You will be part of the Central Supporter Engagement function working across fundraising to engage and steward fundraising supporters in order to maximise value, retention and engagement with CLIC Sargent.

Supporter Engagement Assistant Responsibilities:

• You will provide exceptional 1st tier / frontline customer service and fundraising support on the phone, via e-mail, digitally (webchat and social media), letter and by fulfilling supporter requests, primarily at supporters’ initial stages of their relationship with the charity.
• To identify opportunities to deepen engagement and drive income generation by being the primary point of triage in assessing the appropriate stewardship levels for our supporters.
• A key responsibility of this role is to provide outbound stewardship and telemarketing calls to audiences including direct debit givers and donors.
• You will be an ambassador for the cause, deepening supporter engagement, trust and loyalty with each interaction.

Supporter Engagement Assistant Requirements:

• Demonstrable experience in and passion for delivering exceptional customer service.
• Experience in working with customers or supporters on the phone and in writing, with outbound calling experience.
• Proven achievement of working to targets.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Location: Bristol
Type: Permanent, Full Time
Salary: £18,914

You may have experience of the following: Fundraising, Supporter Engagement, Customer Service, Telemarketing, and Call Centres.

Ref: 96869