Face to Face Area Manager - North East England

The RSPB are currently recruiting for a Face to Face Area Manager (Secondment), to cover the North East of England who will be an integral part of the RSPB's mission to save nature, during a time when the natural environment is facing numerous and increasing challenges and threats.

Nature is in big trouble and we need your help!

Face to Face Area Manager - North East England (Full-Time)
Reference: DEC20212771
Location: Saltholme, Stockton-on-Tees, Middlesbrough TS2
Salary: £25,280.00 - £28,045.00 Per Annum
Benefits: Pension, Annual Leave, Life Assurance
Duration: Until the 31st October 2022

The UK is among the most nature depleted countries in the world. We now have a moral obligation to save nature and this is a view shared by the millions of supporters of conservation organisations across the UK. From now until 2030 we have ambitious plans and targets - working together with our community of members and partners to collectively change the fate of nature, building upon our land ownership to help give nature a home.

About the role:

As a Face to Face Area Manager (F2FAM), you will be an integral part of the RSPB’s mission to save nature, during a time when the natural environment is facing numerous and increasing challenges and threats. You will be leading a team whose mission is to inspire the public to support us through membership by traveling across the region and attending a variety of places and events.

Through your role, you will provide ongoing support for your dispersed team via site visits. During these visits, you will ensure fundraisers are upholding the RSPB core values through their effectual storytelling and nature on a table display whilst also displaying the skills which lead to making memberships.

It is your responsibility to provide valuable feedback to fundraisers and to implement and follow up on suitable support plans for all members of the team to maintain a culture of high-quality face-to-face standards and to achieve stretching KPIs and targets. You’ll be expected to work closely with your line manager and report ongoing progress.

Being comfortable giving and receiving feedback regularly is of the utmost importance in the Area Manager role and will allow you to manage performance consistently throughout your team, which will aid in building strong and honest working relationships. Using feedback from site visits and peers, you will develop support plans for each of your Membership Fundraisers which you will discuss and assess through regular, scheduled 1:1’s.

Effective team support can only be achieved through good time management and exemplary organisation skills to give equal and necessary support to the full team. Face to Face Area Managers must also build strong, collaborative, working relationships with many key parties, including peers, Membership Venues Officers, the recruitment staff, and local reserves, therefore effective communication and negotiation skills are a must.

Face to Face Area Managers are also responsible for the recruitment and training of new Membership Fundraisers, so it is expected that you will be able to coach new team members effectively to build their capabilities through buddy shifts and support visits and should be comfortable using models such as Situational Leadership. As you induct new staff members you must be able to ‘walk the walk’ and show what good looks like at all times.

Area Managers are expected to be role models within their teams and should consistently uphold the RSPB core values are well as demonstrating these to their teams.

What we need from you:

• Demonstration of a collaborative rather than competitive approach
• Able to inspire and lead a remote-working team
• Role model to RSPB values
• Proactive and solutions focus
• Comfortable receiving and giving feedback
• Leading and motivating teams to achieve stretching targets
• Experience in confidently addressing poor performance of direct reports
• Comfortable recruiting, training, and developing new team members
• Leading from the front to inspire new members to join the RSPB
• Experience in working with teams to deliver exceptional fundraising standards
• Comfortable seeking ongoing support from the Operation Manager
• Full drivers licence valid for use in the UK

Closing date: 23:59, 20 December 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

The RSPB is an equal opportunities employer.