Supporter Care Assistant, Fundraising department

Location: Bristol, UK – office-based 
Salary: £21,905 p.a
Duration: permanent
35 hours/week • Benefits • Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data. 

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team. 

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

How to apply:

To apply, please visit the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 2 pages) explaining how you meet the person specification, plus equal opportunities form. See Tree Aid website for details. 

Key dates:

Closing date: 9am Monday 15th March
Online task submission: Tuesday 16th March
Interviews: Friday 19th March
Start date: Monday 19th April or as soon as possible thereafter

Candidates must be legally entitled to work in the UK at time of application.

As a charity with limited resources we can only respond to successful applicants.